1. Who operates Handweavehub?
Handweavehub is an independent retail brand owned and operated by UAB Laspalda, a legally registered company in the Republic of Lithuania.
Legal Entity: UAB Laspalda
Registration Numbers: 304440701 / LT100010715919
Location: Darbo g. 12, Kaunas, 52104 Kauno m. sav., Lithuania
2. What products do you offer?
We specialize in high-quality woven household storage solutions, including baskets and home organization items. All our products are curated for their durability, functional design, and aesthetic appeal for modern interiors.
3. Is my payment secure?
Yes. All transactions are processed through Stripe, utilizing industry-standard SSL encryption and PCI-DSS compliance. We accept:
Credit/Debit Cards: Visa, Mastercard, American Express.
Digital Wallets: Apple Pay, Google Pay.
We do not store your full payment card details on our servers.
4. Where do you ship from and how long does it take?
Unlike dropshipping stores, all our orders are quality-checked and dispatched directly from our operational facility in Kaunas, Lithuania.
Delivery Timeline: Standard European delivery typically takes 4–9 business days after dispatch.
Status: While timelines are estimates, we strive for maximum efficiency in order preparation.
5. Which shipping carriers do you use?
We partner with established global logistics providers, including DHL, FedEx, and UPS, along with trusted regional priority services to ensure your items arrive safely and on time.
6. Can I track my order?
Absolutely. Every order includes fully tracked shipping. You will automatically receive an email with your tracking number as soon as your order is dispatched. This allows you to monitor your package from our Lithuanian warehouse to your doorstep.
7. What happens if my delivery is delayed?
If your order exceeds the estimated delivery period, our team will proactively open an inquiry with the carrier. If a shipment is confirmed lost or significantly delayed beyond reasonable operational control, we will provide a replacement dispatch or a full refund.
8. What is your return policy?
In alignment with EU Consumer Protection Laws, we offer a 14-day withdrawal period. If you are located in the EU, you may request a return within 14 days of receiving your goods by contacting woven@handweavehub.com.
9. What if my item arrives damaged or is incorrect?
We take great care in packaging, but if an item arrives damaged or incorrect, please email us with photos of the product and packaging. We will prioritize a swift resolution, which typically includes a full refund or a replacement at no extra cost to you.
10. Can I cancel my order?
We process orders quickly to ensure timely delivery. If you wish to cancel, please contact us immediately. If the order has not yet entered the dispatch process, we will cancel it and issue a full refund immediately.
11. How do I contact customer support?
Email: woven@handweavehub.com
Telephone: +370 067769600
Response Time: We aim to respond to all inquiries within 24 hours (excluding weekends and public holidays).
12. Which laws govern my purchase?
All transactions and agreements are governed by the laws of the Republic of Lithuania and applicable European Union consumer legislation, ensuring a high standard of buyer protection.