1. General Provisions
These Terms of Service govern the use of www.handweavehub.com and the purchase of products under the Handweavehub brand. The website is owned and operated by UAB Laspalda, a company registered and physically operating in the Republic of Lithuania. By placing an order, you agree to be bound by these terms.
2. Corporate Identity
Legal Entity: UAB Laspalda
Registration Numbers: 304440701 / LT100010715919
Official Address: Darbo g. 12, Kaunas, 52104 Kauno m. sav., Lithuania
Email: woven@handweavehub.com
Telephone: +370 067769600
3. Product Authenticity & Handcrafted Nature
Handweavehub offers premium woven household storage items.
Originality: All designs and product imagery are proprietary to UAB Laspalda or used under authorized license.
Variations: As our products involve manual finishing and natural/synthetic fibers, minor variations in dimensions, weave pattern, or color may occur. These are characteristics of authentic handcrafted goods and do not constitute defects.
4. Orders & Payment Security
All transactions are processed through Stripe, a secure third-party payment gateway.
Security: We do not store your financial credentials. All payments are encrypted via SSL technology and processed in compliance with PCI-DSS standards.
Acceptance: We reserve the right to verify payment details before fulfilling any order to prevent fraudulent activity and protect our customers.
5. Fulfillment & Global Shipping
Unlike traditional dropshipping models, we manage our own logistics:
Origin: All orders are prepared and dispatched from our facility at Darbo g. 12, Kaunas, Lithuania.
Carriers: We partner with reputable global carriers (such as DHL, FedEx, or UPS) to ensure reliable delivery.
Timeline: Standard delivery across Europe typically takes 4 to 9 business days following dispatch. Tracking information is provided for every shipment to ensure transparency.
Risk: The risk of loss or damage passes to the customer only upon physical delivery to the designated address.
6. Right of Withdrawal (14-Day Returns)
In accordance with EU Consumer Rights Directive, customers within the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receipt.
Procedure: To initiate a return, contact woven@handweavehub.com.
Refunds: Upon receipt and inspection of the returned item in its original condition, a refund will be issued to the original payment method.
7. Resolution for Damaged or Incorrect Items
If you receive an item that is damaged or materially incorrect:
Please notify us within a reasonable timeframe (we suggest within 48 hours of receipt) with photographic evidence.
We will prioritize a replacement or a full refund without requiring the return of the damaged goods in most instances, ensuring a low-friction resolution.
8. Intellectual Property Rights
All content on this website, including but not limited to text, logos, graphics, and images, is the intellectual property of UAB Laspalda. Unauthorized use, reproduction, or distribution of our brand assets is strictly prohibited.
9. Limitation of Liability
UAB Laspalda is committed to high-quality service. However, we shall not be liable for delays caused by circumstances beyond our reasonable control (e.g., customs delays, extreme weather, or carrier disruptions). This does not affect your mandatory consumer rights under Lithuanian and EU law.
10. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of Lithuania. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kaunas, Lithuania, without prejudice to mandatory consumer protections in your country of residence.