1. Our Commitment to Direct Fulfillment
All orders placed through www.handweavehub.com are managed and fulfilled directly by UAB Laspalda. We do not utilize third-party dropshipping frameworks. We maintain our own inventory to ensure the quality and authenticity of every handcrafted piece.
2. Dispatch Location & Operational Facility
Every order is quality-checked, prepared, and dispatched from our physical warehouse in Lithuania:
Operational Address: Darbo g. 12, Kaunas, 52104 Kauno m. sav., Lithuania
3. Shipping Destinations
We currently provide secure, tracked shipping services to customers across Europe and selected international regions supported by our carrier network. Availability is confirmed during the checkout process based on your precise location.
4. Global Shipping Partners
To ensure safe and timely arrival, we partner with world-class logistics providers, primarily utilizing tracked priority services from:
DHL Express
FedEx
UPS
DPD / Local European Priority Carriers The carrier is selected based on the most efficient routing for your specific destination.
5. Order Processing Time
Orders are processed within our internal systems immediately following payment verification. Standard processing occurs within 1-2 business days. Please note that during peak seasonal periods or public holidays, slight variations in processing time may occur.
6. Estimated Delivery Timelines
For most destinations within Europe, the estimated delivery window is 4 to 9 business days following dispatch.
Note: These are estimates based on our carriers’ historical performance. Actual delivery may be influenced by local carrier schedules, weather conditions, or regional holidays.
7. Comprehensive Tracking
Transparency is a core value of Handweavehub. Once your order is dispatched, an automated Tracking Number will be sent to the email address provided at checkout. You can monitor the real-time progress of your shipment—from our Kaunas facility to your delivery address.
8. Customs, Duties & Taxes
EU Customers: Orders delivered within the European Union are generally not subject to additional customs duties.
Non-EU Customers: For destinations outside the EU (e.g., UK, Norway, Switzerland), any import duties, taxes, or customs fees are the responsibility of the recipient and are determined by local authorities.
9. Delivery Responsibility & Loss Protection
In compliance with EU Consumer Rights, UAB Laspalda maintains full responsibility for the goods until they are physically delivered to you or a designated recipient. If a shipment is confirmed lost or damaged by the carrier during transit, we will provide a replacement or a full refund.
10. Customer Accuracy
Please ensure that your shipping address and contact details are complete and accurate at the time of purchase. We cannot be held responsible for delivery failures resulting from incorrect information provided by the customer.
11. Contact Our Shipping Team
For any enquiries regarding your shipment or delivery status:
Email: woven@handweavehub.com
Phone: +370 067769600
Address: Darbo g. 12, Kaunas, 52104 Kauno m. sav., Lithuania