At Handweavehub, we stand behind the quality of our handcrafted woven products. This policy is designed to ensure a transparent and secure shopping experience in full compliance with European Union Consumer Protection Laws.
1. Corporate Identity & Contact
This policy is issued by UAB Laspalda, operating the brand Handweavehub.
Registration No.: 304440701 / LT100010715919
Address: Darbo g. 12, Kaunas, 52104 Kauno m. sav., Lithuania
Email: woven@handweavehub.com
Phone: +370 067769600
2. Payment & Security
All refunds are processed directly through Stripe to the original payment method used at checkout (Visa, Mastercard, Amex, Apple Pay, Google Pay). This ensures maximum financial security and transaction integrity for our customers.
3. Right of Withdrawal (14-Day Return Window)
Under the EU Distance Selling Regulations, customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods.
Notification: To exercise this right, please notify us at woven@handweavehub.com with your order number.
Return Period: Once notified, you have an additional 14 days to ship the item back to our facility in Lithuania.
4. Local European Return Address
All approved returns are handled locally at our operational headquarters:
UAB Laspalda
Darbo g. 12, Kaunas, 52104 Kauno m. sav., Lithuania
Note: Returning goods directly to our European facility ensures faster processing and avoids international customs delays.
5. Condition for Returns
To be eligible for a full refund, returned items must be in their original condition and appropriately packaged. While you have the right to inspect the goods as you would in a physical store, items showing signs of excessive handling or damage beyond reasonable inspection may be subject to a partial refund in accordance with applicable laws.
6. Damaged, Defective, or Incorrect Items
We take full responsibility for the safe delivery of our products.
Procedure: If your item arrives damaged or incorrect, contact us immediately with clear photographs of the product and packaging.
Resolution: Upon verification, we will provide a replacement or a full refund.
No-Return Resolution: In cases of verified transit damage, we often waive the requirement for you to return the item, ensuring a stress-free resolution.
7. Refund Timelines
Processing: Once we receive and inspect your return, we will issue your refund within 3 to 5 business days.
Availability: Depending on your bank or card issuer, the credit may take 5 to 10 business days to appear on your statement.
8. Delayed or Lost Shipments
If your order is significantly delayed beyond our estimated 4–9 day delivery window, we will initiate an investigation with the carrier (DHL, FedEx, or UPS). If the shipment is confirmed lost or untraceable, a full refund or replacement will be issued immediately.
9. Non-Returnable Items
Returns may be declined if:
The 14-day statutory withdrawal period has expired.
The item returned is not the one associated with the original order.
The item has been significantly altered or damaged by the customer.
10. Governing Law
This policy is governed by the laws of the Republic of Lithuania and applicable European Union legislation, ensuring the highest level of consumer protection.